Privacy Policy

1. Introduction

This Privacy Policy explains how InfluencerHarbor ("we," "us," or "our") collects, uses, shares, and protects your information when you use our website and services (collectively, the "Service"). We are committed to protecting your privacy and being transparent about our data practices.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Our Services

InfluencerHarbor provides social media management and analytics tools that allow you to:

• Connect and manage multiple social media accounts from a single dashboard
• View unified analytics and engagement metrics across platforms
• Track follower growth, engagement rates, and content performance
• Cross-post and manage content across connected platforms
• Collaborate with team members within organizations

Our Service supports integration with various social networks including TikTok, Instagram, YouTube, Twitter/X, and others. When you connect these accounts, the respective social networks' privacy policies and terms also apply to your data on those platforms.

3. Information We Collect

We collect information in the following categories:

Account Information

When you create an account, we collect:

• Name and email address
• Password (stored in encrypted form)
• Profile picture (if you choose to provide one)
• Organization name (for business accounts)
• Account preferences (language, timezone, notification settings)

Billing Information

If you subscribe to a paid plan, we collect:

• Payment method details (processed securely by our payment processor)
• Billing address
• Transaction history related to your subscription

We do not store complete credit card numbers on our servers. Payment processing is handled by PCI-compliant third-party processors.

Social Media Data

When you connect your social media accounts, we collect and display:

Data Type	Description
Profile Information	Username, display name, profile picture, bio
Account Statistics	Follower/following counts, post counts, likes received
Engagement Metrics	Likes, comments, views, shares, engagement rates
Content Metadata	Titles, descriptions, posting times, performance data
Analytics Data	Audience demographics, traffic sources, geographic data

Content You Create

We store content you create or upload through the Service, including:

• Draft posts and scheduled content
• Images, videos, and other media you upload
• Notes, labels, and organizational data

Usage and Log Data

We automatically collect:

• IP address and general location (city/region level)
• Browser type, device information, and operating system
• Pages visited, features used, and time spent on the Service
• Referring URLs and how you arrived at our site
• Error logs and performance data

Organization and Team Data

For accounts with multiple users, we collect:

• Team member names and email addresses
• Roles and permission levels
• Activity logs showing actions taken by team members

Communications

We collect information when you:

• Contact our support team
• Respond to surveys or feedback requests
• Subscribe to newsletters or marketing communications

4. How We Use Your Information

Providing and Improving the Service

• Create and manage your account
• Display your social media analytics in a unified dashboard
• Enable cross-posting and content management features
• Track changes in your metrics over time
• Process payments and manage subscriptions
• Provide customer support
• Analyze usage patterns to improve our Service

Security and Compliance

• Authenticate users and prevent unauthorized access
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

Communications

• Send service-related notifications (account alerts, updates, security notices)
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)

Organization Administration

For team/organization accounts, we may share certain usage information with account administrators to help them manage their organization's use of the Service.

5. How We Share Your Information

We do not sell your personal information. We only share your information in the limited circumstances described below.

Service Providers

We share information with trusted third-party service providers who assist us in:

• Hosting and infrastructure (cloud servers, data storage)
• Payment processing
• Email delivery
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your information and only use it to provide services to us.

Organization Administrators

If you use the Service through an organization account, administrators may have access to your name, email, and usage activity within the Service.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the rights and safety of our users or others

Business Transfers

If InfluencerHarbor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

With Your Consent

We may share your information for other purposes with your explicit consent.

6. Social Networks & Third-Party Services

When you connect social media accounts to our Service, you authorize us to access certain information from those platforms. Each platform has its own privacy policy governing how they handle your data:

• TikTok: Subject to TikTok's Privacy Policy
• Instagram/Facebook: Subject to Meta's Privacy Policy
• YouTube: Subject to Google's Privacy Policy
• Twitter/X: Subject to X's Privacy Policy

What We Access

• Public profile information and statistics
• Content metadata and performance metrics
• Analytics data you've authorized us to access

What We Do NOT Access

• Your login credentials for social networks
• Private messages or direct messages
• Non-public content (unless explicitly authorized)

Revoking Access

You can disconnect any social media account at any time through your InfluencerHarbor settings. You can also revoke access directly through each platform's app permissions settings.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve performance and user experience

Types of Cookies We Use

Type	Purpose
Essential	Required for the Service to function (authentication, security)
Functional	Remember your preferences and settings
Analytics	Help us understand usage patterns and improve the Service

Managing Cookies

Most browsers allow you to control cookies through settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access limitations to authorized personnel only
• Secure Infrastructure: Data stored on secure, monitored servers
• Regular Audits: Periodic security assessments and updates
• Payment Security: Payment processing handled by PCI-compliant providers

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Social Media Data: Analytics and metrics may be retained for up to 24 months to enable trend analysis
• Billing Records: Retained as required for tax and legal compliance
• Log Data: Generally retained for up to 12 months

Upon account deletion, we will delete or anonymize your information within 30 days, except where retention is required by law.

10. Your Rights & Choices

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Withdraw Consent: Opt out of marketing communications at any time
• Disconnect Accounts: Remove connected social media accounts

How to Exercise Your Rights

• Most settings can be managed directly in your account dashboard
• To disconnect social accounts, go to Settings → Connected Accounts
• To delete your account, contact us or use the account deletion option in Settings
• For other requests, contact us using the information below

We will respond to requests within 30 days.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we've collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us using the information below. We may need to verify your identity before processing your request.

12. International Data Transfers

InfluencerHarbor is based in the United States. If you access our Service from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our Service, you consent to the transfer of your information to the United States. We implement appropriate safeguards to protect your information in accordance with this policy.

13. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to your registered address
• Updating the "Last updated" date at the top of this policy

We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.